Slow PC troubleshooting steps

If your PC is running slow, your computer is slow, or your computer performance is lagging, try the steps below to troubleshoot the issue.

Reboot the PC. 

1. Save all of your work before restarting! 
2. Go to Start 
3. Select the Power Button
4. Select Restart
   
   • Be sure to Restart and not Shut down. A Shut Down does not accomplish the same as a Restart.
      

Reboot your Modem & Router (if working at home)

1. Save any work you have open!
2. Walk over to your Modem and Router, they should look similar to the below
   
3. Unplug the Power Cable from both devices. The Power Cable will be the one connected to the wall outlet. Leave all other cables connected.
4. Leave the cables unplugged for a full 60 seconds.
5. Plug both power cables back into the device, and wait another 60 seconds for your internet to work fully again.
    

Clear cache in Google Chrome

If your internet browser is acting slow, follow the below steps to try and clear your cache and speed up your internet browser.
https://support.seek-now.com/hc/en-us/articles/12780367370395-How-to-Clear-Cache-in-Chrome

Clear Temp Files

Temp Files can be deleted without causing any issues to your work, do not worry about losing any files when you remove these as it does not relate to any of the files you use throughout the day.

1. Go to Start
2. In the search menu, type %temp%
3. Select the File folder option for %temp% that appears in your start menu. This will open a File Explorer window with your temp files.
   
   
    
4. Use CTRL+A to select all of the contents within folder, such as the below.
   
    
5. Right-click on any of the selected files and Delete. You can also use the "delete" key on your keyboard.
   
6. If you receive a notice such as below, check the box for "do this for all current items" and Skip
   
7. Once this completes, you will still some files in your Temp folder, this is fine as most have been removed. Close the File Explorer window that opened and see if a difference was made on your PC speed.

Check your storage space

1. Go to Start and search File Explorer
2. Open File Explorer, and scroll all the way down on the left-hand side. Select This PC
3. From here, under OS (C:) will be a bar indicating how much storage is being used on your device. 
   
   If the bar is red then you will need to clear storage space, usually by deleting old documents, videos or downloads. Take some time and go through your folders on the left-hand side of File Explorer, and remove old or unused files.
   
   If the storage space indicator is blue, such as below, then this is not a concern.