Audio Issues on Windows device

The following guide can be used to troubleshoot audio issues on your Windows computer with Five9, Teams or other apps!

General Audio Troubleshooting

1. Select the speaker icon by the clock in your taskbar
2. Ensure that the speaker does not have an x by it, if it does select the x'd speaker to un-mute
   
3. Select the sliders on the right-side of the same window
   
4. Ensure that the correct output device is selected, such as your headset, wireless headphones or if speaker.
   
5. Scroll down, and ensure no app is muted or has it's sound turned down
   

Five9 Specific Troubleshooting - please refer to this article