Emails Not Syncing in Outlook

The following guide can help you troubleshoot if your Outlook does not seem to be properly sending or receiving emails.

Check the Web Version of Outlook

• Open https://outlook.office.com and sign in
   
• If the web version of Outlook has emails that your Outlook application does not, the issue is likely with your Outlook and not your account. 
   
  • If emails appear to be missing from the web version as well, reach out to the Help Desk for further assistance!

Close and re-open Outlook

• Close Outlook entirely by right-clicking it in your bottom taskbar, and select Close Window or Close All Windows
  
• Wait 60 seconds 
• Re-open Outlook
• Try restarting your computer if this does not help! 
  • Be sure to specifically Restart and not a shut down

Sign out and back into Outlook

1. Open Outlook
2. Click the ⚙ Settings icon in the top right of the window
3. Select Accounts on the left-hand side if it's not already selected
4. Select Manage email account
5. Scroll to the bottom and click Remove
6. Close Outlook completely by right-clicking in your Taskbar and Close (All) Window(s)
7. Re-open Outlook and sign back in