Salesforce Sign In Issues

The following guide is for if you are having issues signing into Salesforce. if these steps do not help, please reach out to the Help Desk!

1. Ensure you are using the correct link
   • The link for Salesforce may have changed since you last bookmarked it, ensure you are using the following link: https://seeknow.my.salesforce.com/
      
2. Select Log in with SN_AzureAD
   • Do NOT use a username or password here, the SN_AzureAD option will sign you in using Single Sign On instead.
     
3. Once the SN_AzureAD button is selected, this will open a page to sign in with your Microsoft Credentials. These are the same you would use in Outlook or Teams.
   • Ensure you are using your @seeknow.com alias while signing in here
   • If you do not know your Microsoft password, reach out to the Help Desk to get this reset!
      
4. If you're certain the credentials you're entering are correct but it is still not working, try Clearing Cache in Chrome