Locked Out of monday.com (Microsoft SSO)

Overview

This article provides step-by-step instructions for regaining access to monday.com when Seek Now uses Microsoft Single Sign-On (SSO). If you cannot sign in to monday.com, you will typically need to reset or verify your Microsoft 365 account first.

When to Use This

• You are locked out of monday.com
• You use your Seek Now Microsoft account to sign in
• Your Microsoft password expired or was recently changed
• You cannot access other Microsoft services like Outlook or Teams

Option 1: Sign In to monday.com with Microsoft SSO

1. Go to the monday.com sign-in page:
   https://monday.com/login
2. Click Continue with SSO
3. Enter your Seek Now email address
4. Select Microsoft if prompted
5. Enter your Microsoft 365 password
6. Complete multi-factor authentication if required
7. After successful sign-in, you should be redirected into monday.com

Option 2: Reset Your Microsoft 365 Password

If you cannot sign in to monday.com, reset your Microsoft password first.

1. Go to the Microsoft 365 sign-in page:
   https://portal.office.com
2. Enter your Seek Now email address and click Next
3. Click Forgot my password
4. Select I forgot my password, then click Next
5. Enter the characters shown and click Next
6. Choose a verification method:
   • Email
   • Text message
   • Authenticator app
7. Complete the verification step
8. Enter your new password and confirm it
9. Click Finish
10. Wait a few minutes for the password to sync
11. Return to monday.com and try signing in again with SSO

Option 3: Try a Clean Browser Login

1. Open a private or incognito browser window
2. Go to:
   https://monday.com/login
3. Click Continue with SSO
4. Enter your Seek Now email address
5. Sign in with your updated Microsoft credentials

Troubleshooting

I reset my Microsoft password, but monday.com still will not open
Wait a few minutes and try again. Password changes may take time to sync.

I can sign in to Microsoft apps, but not monday.com
Your monday.com account may need to be reconnected or reactivated.

I am getting an access denied or account not found message
Your monday.com access may not be assigned correctly.

The SSO sign-in page keeps looping or failing
Clear your browser cache or try a private/incognito window.

Need Help?

If you are unable to access monday.com after resetting your Microsoft password, please contact IT Support:

itsupport@seeknow.com