Jesse Andrews

The following guide helps troubleshoot Teams notifications not working on your desktop app.Teams Settings: Open Microsoft Teams.Select the 3 dots next to your profile picture in the top-right corne...

OverviewThis article provides step-by-step instructions to troubleshoot headset and audio issues in Five9. These issues are commonly caused by incorrect sound settings, browser permissions, or syst...

The following guide is for if you are having issues signing into Salesforce. if these steps do not help, please reach out to the Help Desk!Ensure you are using the correct linkThe link for Salesfor...

OutlookOpen Outlook.Click File (top‑left corner).Select SettingsSelect Automatic Replies Choose Turn on automatic replies.(Optional) Check Only send during this time range, then set your start and ...

The following guide can help you troubleshoot if your Outlook does not seem to be properly sending or receiving emails. Check the Web Version of Outlook Open https://outlook.office.com and sign in ...

If a Seek Now asset has been lost or stolen, please report this to the Service Desk immediately via a Support Ticket, emailing ITSupport@seeknow.com or calling the IT Support Line at  866-482-8777....

The following guide can be used to troubleshoot audio issues on your Windows computer with Five9, Teams or other apps! General Audio Troubleshooting Select the speaker icon by the clock in your tas...

If you are unable to successfully sign into your Office 365 account due to an MFA method being prompted that does not work, please contact the helpdesk! If you are able to to sign in, but need to c...

OverviewThis article provides step-by-step instructions for resetting your Office 365 password. This process applies whether you have forgotten your password or need to update it for security purpo...

The following steps will add Seek Now Custom Backgrounds to your Teams application. If you have any issues regarding this, please feel free to reach out to the Service Desk for further support! O...